Our answer to the most frequently asked questions regarding the return policy is included below. If you have a question not listed, please let us know by contacting us at: support@minozon.com .
Returns & Exchanges:
How do I make a return or exchange?
- If you’re not satisfied with your Minozon purchase, please contact us at support@minozon.com with your order number and the item details. Our customer service team will assist you through the return or exchange process.
Do you accept returns from Unites Kingdom ?
- Yes, we accept returns and exchanges.
How can I return a product?
- You may return products by mail using the return label provided.
How will customers receive the return label?
- The return label will be included inside the package.
Are there any fees for customer remorse returns?
- No, there are no fees for returns due to customer preference.
What conditions must items meet for returns?
- Items must be in new condition to be eligible for return.
- We accept returns for both defective and non-defective products.
Is there a restocking fee?
- No, we do not charge a restocking fee.
What is the cost of return shipping?
- There is no cost for return shipping.
Return Policy :
- You may return items within 30 days of the delivery date for a full refund on your original payment method. If you encounter issues making a return within the 30-day window, please reach out to us at support@minozon.com. To initiate a return, you’ll need to provide your order number.
How long does it take to process a return?
- Refunds to credit cards typically take 7 business days to appear on your statement.
What if I received the wrong product?
- If you received a different product than ordered, please contact us immediately at support@minozon.com, and we’ll make sure you get the correct product.
Return Instructions for Dissatisfaction with Product
- You can return the product within 30 days of receiving it:
- Securely pack the items in a box.
- Affix the provided return label to the address side of the package, ensuring it covers any previous shipping address and barcode.
- Include your contact information, including phone and email.
- Ship the package from your nearest post office or a shipping provider of your choice to SCANDIVOGUE LTD, Unit 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom.
If you didn’t receive a return label, please email support@minozon.com.
Damaged or Faulty Products
- If your product is damaged or faulty, please contact us at support@minozon.com before returning it, so we can assist you promptly. We will notify you once we’ve received and inspected your return. If approved, you’ll receive a refund to your original payment method. Please remember that it may take additional time for your bank or credit card company to process the refund.
Note:
If your item was purchased from a retailer other than www.minozon.com, please refer to the return policy of the store where you made your purchase.
Contact Informations
For any questions regarding returns or refunds, please reach out to our customer service team:
Website name: Minozon.com
Company name: SCANDIVOGUE LTD.
Company number: 15796551
Address: Unit 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom.
E-Mail: Support@minozon.com
Phone: +44 7457 409312
Instagram: @Minozon.uk
Facebook: @Minozon
Customer service hours: Monday to Friday, 10:00 AM – 6:00 PM (GMT)
We aim to respond within 6-24 hours.
If you have any questions make sure to read our FAQS