How do I cancel an order?
- You can cancel your order directly from your confirmation email within one hour. Scroll down to find the “You’ve changed your mind” section. If it’s been more than 60 minutes, please email support@minozon.com, and we’ll help you find a solution. If the order has already been shipped and you wish to cancel, our standard return and refund policy will apply. Please refer to our Refund & Return Policy for more information.
I accidentally canceled my order; can I resume it?
- If you canceled your order on the site and still wish to receive it, the best option is to place a new order at checkout. If you have any questions, feel free to email support@minozon.com —we’re here to help!
I canceled my order, but I’m not sure if it went through. Can you confirm that it has been canceled?
- If you canceled your order using the link in your confirmation email, you will receive another email confirming that your order has been successfully canceled. If you did not receive a cancellation confirmation email, please contact us at support@minozon.com (including your original order number), and we will check on it for you!
I don’t see the auto-cancel option! How do I cancel my order?
If you have placed an order containing a gift card, please email support@minozon.com as soon as possible (with your order number and cancellation/change request), and we can assist you.
Contact Us
For any questions or concerns regarding our shipping policy, please reach out to our customer service team:
Website name: Minozon.com
Company name: SCANDIVOGUE LTD.
Company number: 15796551
Address: Unit 13 Freeland Park, Wareham Road, Poole, Dorset, United Kingdom, BH16 6FH.
E-Mail: Support@minozon.com
Phone: +44 7457 409312
Instagram: @Minozon.uk
Facebook: @Minozon
Customer service hours: Monday to Friday, 10:00 AM – 6:00 PM (GMT)
We aim to respond within 6-24 hours.
If you have any questions make sure to read our FAQS