FAQs
If you have any other questions feel free to reach out, our friendly support team is always available to assist you
Orders and Shipping
Our handbags are available in two collections, each designed with high-quality materials. The vegan leather shoulder handbags collection is crafted from durable vegan leather for everyday use. The Multi-zipper Cotton Purses collection features multi-zipper bags made from quilted cotton with polyester lining, providing lightweight functionality. Each bag is carefully made to ensure durability and practicality.
Vegan leather shoulder handbags collection: Simply wipe your vegan leather bag with a soft, damp cloth to remove dust and maintain its appearance. Avoid using harsh cleaning agents or abrasive materials.
Multi-zipper Cotton Purses collection: Gently clean your cotton bag using a soft, damp cloth. For stubborn stains, spot clean with mild detergent and air dry. Avoid using bleach or harsh chemicals.
We accept several payment methods, including major credit and debit cards (Visa, MasterCard and American Express), as well as secure payment options like Apple Pay, all powered through our trusted payment gateway, Stripe. For more informations please refer to our Payment Policy.
We offer free shipping on all orders. Once your order is processed (usually within 1-2 business days), your order will typically arrive within 5 to 7 business days. Please note that delivery times may be impacted by external factors, such as weather or transportation delays.
For more informations please refer to our Shipping Policy.
If you need to make changes to your order, please contact us at support@minozon.com as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request. Once your order has been processed or shipped, we may not be able to make any changes. In this case, our standard exchange policy will apply. Please refer to our Refund & Return Policy for more information about exchanges.
If you received an incorrect product, please contact us immediately at support@minozon.com. Include your order number and a description of the issue, and we will arrange for the correct item to be delivered to you and cover any return shipping costs for the wrong item. Please refer to our Refund & Return Policy for more informations.
If your item arrives damaged, please contact us immediately at support@minozon.com, providing your order number and photographs of the damage. We will review your case and provide a suitable resolution, including arranging a return for a refund or a replacement. Please refer to our Refund & Return Policy for more informations.
No, at this time, Minozon only delivers to addresses within the United Kingdom.
You can cancel your order directly from your confirmation email within one hour. Scroll down to find the “You’ve changed your mind” section. If it’s been more than 60 minutes, please email support@minozon.com, and we’ll help you find a solution. Please refer to our cancelation Policy for more informations.
You may initiate a return for any item, within 30 days of receiving your order, provided it is in its original condition. For full details on the return process, please refer to our Refund & Return Policy.
Returns and Refunds
You may return orders within 30 days of receiving your order, provided they are undamaged and in their original condition. Please ensure the order is clean, securely packed, and includes all original packaging and tags for a successful return. For full details on the return process, please refer to our Refund & Return Policy.
To initiate a return or an exchange for a product, please email us at support@minozon.com with your order number and the details of the product you wish to return or exchange. Our customer service team will guide you through the process. For full details please refer to our Refund & Return Policy.
You have 30 days from the date you receive your order to initiate a return for a refund or exchange. For full details please refer to our Refund & Return Policy.
Return shipping costs for products are covered by us in all cases. Whether the product is damaged, defective, incorrect, or if you simply wish to return it, we will cover the return shipping fees. We recommend using a trackable shipping service to ensure your return is received.
For full details please refer to our Refund & Return Policy.
Once we receive your returned fgurine, please allow 7 business days for your refund to be processed back to your original payment method. The time it takes to appear on your statement may vary depending on your bank. For full details please refer to our Refund & Return Policy.
If your product arrives damaged or if you received the wrong item, please contact us immediately at support@minozon.com. Include your order number and photos of the product’s condition, and we will resolve the issue promptly. We will cover return shipping costs for damaged or incorrect items and will issue a replacement or refund as necessary. For full details please refer to our Refund & Return Policy.
Discounted or sale products are subject to our return policy unless explicitly stated at the time of purchase. Please check the product details for any specific conditions. For full details please refer to our Refund & Return Policy.
- Securely pack the items in a box.
- Affix the provided return label to the address side of the package, ensuring it covers any previous shipping address and barcode.
- Include your contact information, including phone and email.
- Ship the package from your nearest post office or a shipping provider of your choice to SCANDIVOGUE LTD, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom.
If you didn’t receive a return label, please email at support@minozon.com
For full details please refer to our Refund & Return Policy.
If you change your mind about your product purchase, you may return it within 30 days of receiving it, provided it is undamaged and in its original condition. For full details please refer to our Refund & Return Policy.
Yes, once your product return is processed, you will receive a confirmation email notifying you of the refund or exchange, along with any relevant details. For full details please refer to our Refund & Return Policy.