Frequently asked Questions
Our handbags are available in two collections, each designed with high-quality materials. The vegan leather shoulder handbags collection is crafted from durable vegan leather for everyday use. The Multi-zipper Cotton Purses collection features multi-zipper bags made from quilted cotton with polyester lining, providing lightweight functionality. Each bag is carefully made to ensure durability and practicality.
Vegan leather shoulder handbags collection: Simply wipe your vegan leather bag with a soft, damp cloth to remove dust and maintain its appearance. Avoid using harsh cleaning agents or abrasive materials.
Multi-zipper Cotton Purses collection: Gently clean your cotton bag using a soft, damp cloth. For stubborn stains, spot clean with mild detergent and air dry. Avoid using bleach or harsh chemicals.
Yes, you have the right to return or exchange your product within 30 days of receiving your product for a full refund, provided it is in its original condition. Please refer to our Returns & Refunds Policy for more details.
We offer free shipping on all orders. Once your order is processed (usually within 1-2 business days), it will typically arrive within 5 to 7 business days. Please note that delivery times may be impacted by external factors, such as weather or transportation delays.
For more informations please refer to our Shipping Policy.
No, at this time, Minozon only delivers within the United Kingdom.
If your product arrives damaged or if you received the wrong item, please contact us immediately at support@minozon.com. Include your order number and photos of the product’s condition, and we will resolve the issue promptly. We will cover return shipping costs for damaged or incorrect items and will issue a replacement or refund as necessary. For full details please refer to our Refund & Return Policy.
Our bags are designed for decorative or functional purposes and should be kept out of reach of children and pets due to their delicate materials or small parts.
Currently, we do not offer custom designs, but we have a wide selection of styles to choose from. Feel free to browse our collection or contact us at support@minozon.com for assistance in finding the perfect product.
We stand behind the quality of our products. If you encounter any manufacturing defects, please contact us within 30 days of receiving your order. We will assess the issue and, if applicable, provide a replacement or full refund for the defective product. For full details please refer to our Refund & Return Policy.
If you need assistance or have any questions, we’re here to help! You can contact us in the following ways:
- Email: Reach out to us at support@minozon.com, and our customer service team will get back to you as soon as possible.
- Phone: Call us at +44 7457 409312 for immediate support.
- Social Media: Connect with us on Instagram (@Minozon.uk) or Facebook (@Minozon).
- Contact Form: You can also reach us through our website’s Contact Form. Fill out the form, and we’ll respond promptly.
Response Time:
We aim to respond to all inquiries within 6-24 hours during business hours (Monday to Friday, 10:00 AM – 6:00 PM GMT). If you contact us outside of these hours, we will reply as soon as we are able.
If you have any questions make sure to read our FAQS