At Minozon, we strive to provide a seamless and transparent shipping experience. Below are the details of our shipping policy to ensure your convenience and satisfaction.
Shipping Range
- Shipping Country: We currently ship exclusively within the United Kingdom.
Shipping Costs
- United Kingdom: We are pleased to offer free shipping on all orders within the UK.
- No Hidden Fees: All costs will be clearly outlined during checkout.
Order Processing Time
- Processing Period: Orders are processed within 1-2 business days (Monday to Friday).
- Cut-off Time: Orders placed before 4:00 PM GMT will be processed the same business day.
- Weekend Orders: Orders placed over the weekend will be processed the next business day.
Transit Time
- Estimated Delivery: 4-5 business days.
- Business Days: Shipments are made Monday through Friday.
- Important Note: Delivery times are estimates and may be impacted by factors such as weather or transportation issues.
Shipping Process
- Shipping Method: DHL + Track & Trace
- Insured Shipments: All shipments are insured. If your item is lost or damaged during transit, please contact our customer support team.
- Eco-Friendly Packaging: We use sustainable packaging materials to minimize our environmental impact.
Tracking Your Order
- Tracking Information: Once your order has been shipped, you will receive an email with the courier’s name and a tracking number.
- Tracking Portal: You can use this tracking number to check your order status on our website’s Track Order page.
- Customer Support: If you have any issues with tracking, our support team is ready to assist.
Missing Items Procedure
- Report Missing Items: If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@minozon.com with your name and order number.
- Resolution: We will promptly address any issues by sending a replacement or issuing a refund, depending on the situation.
Refunds, Returns, and Exchanges
- Return Window: We accept returns within 30 days of delivery, provided the item is unused and in its original condition.
- Full Refund: A full refund will be issued minus return shipping costs.
- Damaged Goods: If your product arrives damaged, please contact us immediately with your order number and a photo of the item’s condition. We will address these inquiries on a case-by-case basis and strive to find a satisfactory resolution.
For further details, please refer to our Return & Refund Policy.
Contact Us
For any questions or concerns regarding our shipping policy, please reach out to our customer service team:
Website name: Minozon.com
Company name: SCANDIVOGUE LTD.
Company number: 15796551
Address: Unit 13 Freeland Park, Wareham Road, Poole, Dorset, United Kingdom, BH16 6FH.
E-Mail: Support@minozon.com
Phone: +44 7457 409312
Instagram: @Minozon.uk
Facebook: @Minozon
Customer service hours: Monday to Friday, 10:00 AM – 6:00 PM (GMT)
We aim to respond within 6-24 hours.
If you have any questions make sure to read our FAQS